Ensure responsible gaming at 9yyy
Entertainment is enjoyable when it stays in control — set your playing limits at 9yyy, keep yourself protected, and build healthy gaming habits.
Why responsible gaming matters
Online gaming is primarily a form of entertainment. 9yyy believes every player should enjoy games consciously and within limits. The right knowledge and tools are the best protection against financial loss or mental stress.
Online gaming is growing rapidly in Bangladesh. Alongside this growth, a culture of responsible gaming also needs to be built. 9yyy is committed to that goal — we want you to play games for enjoyment, not anxiety.
Age limit — 21+ only
9yyy's protection tools
9yyy provides several effective control tools to keep your gaming experience safe.
Set a deposit limit
Set a personal limit on how much money you deposit per day, per week, or per month. Once the limit is reached, no further deposits will be accepted automatically.
Financial controlSession time limit
Use a session timer to control how long you play in one go. When the set time is up, the platform will automatically alert you or log you out.
Time managementLoss limit
Set a loss limit if you want to stop automatically after losing a certain amount. This helps keep financial losses within a defined boundary.
Risk reductionTime-out feature
Need a short break? Temporarily close your account for anywhere from 24 hours to 30 days. You will not be able to log in during the time-out.
Temporary breakSelf-exclusion
Choose self-exclusion if you need a longer break. Selecting this option will deactivate your account for anywhere from 6 months to permanently.
Long-term protectionReality check
View a summary at regular intervals — how long you have played, how much you have won or lost. This transparent information helps you make informed decisions.
Clear recordRecognize the signs of gambling addiction
It is important to regularly assess your gaming habits. If any of the following appear in your life, it is time to seek help.
- Placing bigger bets to try to recover lost money
- Feeling unable to stop gaming
- Hiding gaming from family or friends
- Skipping sleep, meals, or work to play
- Feeling restless or irritable when not playing
- Taking loans or selling assets to fund gaming
- Playing to relieve stress or loneliness
- Lying about gaming
How to set limits
Using the protection tools at 9yyy is very straightforward — just a few steps.
Log in to your account
Log in to your personal account at 9yyy and click your profile icon in the top right corner.
Go to "Responsible Gaming" settings
From the profile menu, enter the "Responsible Gaming" section.
Choose the tool you need
Select whichever you need — deposit limit, loss limit, session time, time-out, or self-exclusion.
Set an amount or time period
Based on your situation, set a realistic limit. Changing a limit generally involves a cooldown period.
Save and confirm
Save the change. A confirmation message will be sent to your email. Contact support if you have any issues.
Financial tips for healthy gaming
The minimum deposit at 9yyy is just ৳100 — use this feature responsibly. Never invest money needed for household expenses or savings into gaming.
- Keep a fixed entertainment budget
- Only use surplus money
- Keep a regular record of your winnings
- Set limits on bKash, Nagad, Rocket, and similar services
- Placing bigger bets to chase losses
- Taking loans to play
- Using money meant for salary or bill payments
- Staying up night after night to play
Reach out for help
There is nothing to be ashamed of if gaming becomes a problem. 9yyy's support team is always by your side.
Live Chat
Get instant help in Bengali and English 24/7. Share any concern you have directly.
Email Support
For sensitive matters, contact us by email at [email protected] — we will respond promptly.
Account Security
Let the support team know to activate a time-out or self-exclusion right away — we will act immediately.